Terms & Conditions

Terms & Conditions

TERMS AND CONDITIONS

  • Booking a Yurt
    • A £60 deposit is required to make your reservation. This is collected via card payment at the time your booking is made.
    • The final balance is payable a minimum of 14 days before your arrival, although you can make payment via card at any time.
    • We will send an email request after you have booked with payment instructions, please check your Junk folder if not received.
    • The full booking balance must be paid 14 days prior to arrival. If the balance is not paid in full, we reserve the right to cancel your stay with no deposit refund due.
    • If the booking is cancelled 14 or more days before the arrival date then a charge of £60 is made.
    • If the booking is cancelled less than 14 days before the arrival date then a charge equal to the full booking amount will be made.
    • In the event of a no show or booking reduction (after the arrival date) the full cost of the booking will be charged.
    • We are within our rights to automatically debit any monies owed in line with the above payment / cancellation schedules from your original payment source, with no further communication or notice.
    • Amendments to bookings may incur a £20 administration fee.
    • Any charges made to your account that are not paid in full prior to departure will be automatically debited from your payment method.

  • Arrival and Departure
    • We ask that you arrive from 4pm to 9pm only. Please note, we don’t have a reception desk and all check in’s are self service.
    • You will be text your arrival information prior to your stay.  Please ensure that you have provided a valid mobile phone number.
    • Parking facilities are provided a short distance from the yurts. We have limited space allocated for parking therefore we ask that you bring no more than one car if you are staying in a standard yurt or two cars if you are staying in a large yurt. Parking is provided at your own risk.  NO cars to be parked at the Yurt Village.  Parking at Hot Tub Hill area is outside your unit, space is allocated for  MAX of 2 vehicles.
    • On the day of your departure, we would be grateful if you could vacate your accommodation pre 10am for cleaning purposes.  Late departures may be charged £50 per 30 minutes excess.

  • Damages Policy
    • The vast majority of our glamping guests leave their accommodation in a good condition on their departure. All we ask is that you leave the units in a respectable condition, having folded the futons back up to their original positions, done your washing up and placed your waste at the bin store at the utility block at the centre of our site.
    • Please let us know if you damage anything throughout your stay. We only charge for replacements in exceptional cases as we do expect a degree of wear and tear.
    • If we do need to charge for any damages or excess cleaning fees, we reserve the right to automatically debit these from your original payment source.
    • Any pets found to be on site will incur a £100 excess cleaning fee, debited automatically.

  • Safety Notice
    • West Wood Yurts is not a manicured campsite with paved paths; therefore in places the terrain can be uneven and steep. Please make sure all members of your group are aware of this and wear suitable footwear.
    • Log burners are provided inside each accommodation as a heat source; these can get very hot to touch when in use! Please use the fire guards provided to surround the log burners, particularly if there are any children in your group as a safety precaution to prevent any accidents or injuries occurring.

  • Refunds
    • Please see our Covid-19 page for full information.
    • We recommend you take out holiday cancellation insurance to cover such circumstances. But in the event of West Wood not being available due to flood, fire or other unforeseen circumstances a full refund will be provided for the cost of the accommodation only.
    • We are not liable for any further losses you may incur.

  • General Rules
    • We do accept single sex groups with no ban on stag or hen parties.  Full detail is provided in the FAQ’s section.
    • Groups with bookings in both the Yurt Village and Hot Tub Hill areas are asked to ONLY gather at the Yurt Village.  The Pods and Shepherd’s Hut are quiet areas.
    • Noise can always cause an issue, so bare this in mind.  If we feel the level is unacceptable, we reserve the right to ask you to leave the site.  We provide a unique setting and hope our visitors can respect it.  10pm onwards is quiet time on site at the Yurt Village and 9pm at Hot Tub Hill..
    • Under no circumstances are cars to be parked on the site. After unloading they are to be returned to the parking area.
    • No fires or barbeques are permitted outside of the purpose made areas.
    • Responsibility for children and your own general safety is your own. Please remember the sense of freedom that the site provides, which in turn can present many dangers.  We take safety very seriously at West Wood and have provided as many safety features as possible, but please keep a watchful eye over your children to ensure everyone has an enjoyable holiday.
    • Access to the main farm steading is not allowed.  We are a commercial unit and tractors and machinery are always on the move.