FAQ’s

FAQ’s

Whilst we’re animal lovers, no, unfortunately we do not allow dogs to stay at West Wood (even well behaved ones!). We are located on a working farm with sheep and cattle and have our own dogs here.  Any dogs found on site will incur a £100 per night excess cleaning fee.

Yes, an undercounter fridge is provided which also has a small freezer box.

Our local store is only a 5 minute drive away, simply turn left at the end of our lane onto Fellside Road. After approximately 1.5 miles along the same road, there is a large CO-OP on your right hand side. A further 5 minutes down Fellside road will take you onto Whickham Front Street, with a large selection of restaurants, take-aways and bars.  Unfortunately the main road is very busy, without a public footpath so we DO NOT advise walking to a shop.

We are extraordinarily lucky to feel as though you are staying in the middle of nowhere, whilst only being a 10 minute (4.5 mile) drive to the Metrocentre or 20 minutes (9 mile) to Newcastle city centre.

Yes, the Shepherd’s Hut & Pods will power any UK equipment just as it would at home.  Our Hot Tubs are log fired not electric.

Our booking durations are 2 or 3 nights minimum. If we do have any options for a one night stay during quieter periods, they will be added to the booking system. Please click the “PRICES” link to view.  If there are no 1 night stays showing online then unfortunately we are unable to offer them at this time.

No, West Wood Glamping is a private independent business established to support the diversification of income for a small livestock farm business. It is open to everyone and is charged for by the tenant farmer not by the National Trust.

Sure, please purchase a pack via the online shop.  All deliveries are made the following day between 9-10am.  We are unable to supply items outside of these times.

The Shepherd’s Hut and both Pods include:

  • Bedding
  • Toilet roll and handwash
  • Loo roll
  • Washing up liquid and sponge
  • Plates, bowls, cutlery
  • Cups and glasses
  • Pans and utensils

We recommend you bring:

  • Tea towels
  • Robes and slippers or flip flops for getting in/out the Hot Tubs
  • Bath Towels
  • Matches
  • Tea/Coffee/Sugar

All prices shown are per unit, regardless of how many people are staying.  Maximum numbers for each are; Hut – 2 guests max,  Pod – 4 guests maximum, Standard Yurt – 4 guests maximum, Large Yurt – 6 guests maximum.

The Yurt Village is currently closed for refurbishment but can still be accessed by guests staying at the Hot Tub Hill area.  You will find a small play castle with slide which is great stop off on the walk back from exploring the Gibside Estate grounds.  Entry is included in your booking along with unrestricted access to Strawberry Castle, Low Ropes etc.

Hot Tub Hill area does require guests to stay within their own garden areas or walking to Gibside routes please, we are a working farm and as such may be moving livestock or machinery at any time.

Should you wish to stray further afield, we are very well placed to explore the North East region.  Local attractions include Beamish Museum, Centre for Life, Discovery Museum, Hadrian’s Wall, Alnwick Castle, the beautiful coastline…… the list is far longer than I can write here!

A starting pack of logs and firelighting kit is provided for your stay to heat the Hot Tub (and indoor log burner in the Shepherd’s Hut).  If you wish to purchase more to use on the garden fire pit, please pre-order via our online shop or you can bring your own.

A full list of instructions and hints is on the wall inside your accommodation but they are very simple to use.  Once lit they take an average of 1.5hours to reach temperature and stay hot for a very long time.

Our site is located at Cut Thorn Farm on the Gibside estate; you are already there, just in a private area at the top of the estate. The main visitor entrance is located a picturesque 20 minute walk away.  There is no vehicular access to the estate, only by foot.

Each accommodation has a private driveway large enough for 2 cars.

For bookings made more than 14 days in advance, a £60.00 deposit per unit is required at the time of booking. This deposit is payable via your card and is non-refundable or transferable.  Please note that we do not take payments over the phone but you will receive an email with a link that will enable you to pay your final balance via card.  You can pay your balance at any time prior to your stay, but it must be paid in full 14 days before your check in date.  Any balances not paid in full by this deadline will be at risk of cancellation with the deposit forfeit.

For bookings made less than 14 days in advance, your card details will be collected at the time of booking as guarantee, but no payment will be taken at that point.  You will be text your arrival and welcome information with details of how to pay.  We are unable to cancel a last minute booking and payment will be required in full on check in.

Please see our T&C’s for full information.

Yes, we do not supply BBQs but you are welcome to bring your own.  Please note, disposable BBQ’s must be placed on the flag stones provided, not on the wooden decking, tables or grassed areas.  Any burned decks will incur a damages fee.

As we’re based outdoors, we don’t have an official reception desk, you will self check in. You will be text your arrival info a few days prior to your stay with details of how to access your accommodation.  Please ensure that you have given us a valid mobile number we can use.  You can contact us on 07454 734 369 with any queries.

Check in is between 4pm to 9pm only, please do not arrive before this time as you will be unable to access the accommodation.  Early check-in from 1pm may be purchased via our online shop on a 1st come, 1st served basis only.

Please vacate the site by 10am latest on the morning of your departure. It’s important that guests adhere to this time as we often need to prepare the site for the next arrivals later that day.  Late check-out to 11.30am may be pre-booked on a 1st come, 1st served basis, please purchase via the online shop prior to your stay.

For both the Hut & Pods, please wash and dry your dishes, empty your rubbish bin and leave the key in the door lock for us to find.

As the farm is a busy, working farm unit it is not possible to offer visitor access.  For Health & Safety, we ask that visitors do not walk into the farm area.  Several fields have marked walking routes through them which will be sign posted or maps can be collected from Visitor Services at the main entrance to Gibside.