FAQ’s

FAQ’s

Whilst we’re animal lovers, no, unfortunately we do not allow dogs to stay at West Wood (even well behaved ones!). We are located on a working farm with sheep and cattle and have our own dogs here.  Any dogs found on site will incur a £100 per night excess cleaning fee.

The Shepherd’s Hut & Pods have fridges.

Each Yurt has a cool box for guests to store food/drinks in throughout their stay. Fresh ice packs are provided on a daily basis at around 10am for use in the cool boxes. Please return your spent ice packs to the Belfast sink in the pot wash room in order that we can re-freeze them for you.

Our local store is only a 5 minute drive away, simply turn left at the end of our lane onto Fellside Road. After approximately 1.5 miles along the same road, there is a large CO-OP on your right hand side. A further 5 minutes down Fellside road will take you onto Whickham Front Street, with a large selection of restaurants, take-aways and bars.

We are extraordinarily lucky to feel as though you are staying in the middle of nowhere, whilst only being a 10 minute (4.5 mile) drive to the Metrocentre or 20 minutes (9 mile) to Newcastle city centre.

The Shepherd’s Hut & Pods are locked by a key, which will be waiting in the door on your arrival.

Each yurt has a three layer cover, which is very strong, to withstand unfavorable weather conditions. Each yurt has a lockable door; however we would advise that you leave any valuable items at home. The doors are locked via a number combination code, we will text you this prior to the start of your stay. Every yurt has a different combination code.

The Yurt Village is totally off grid whilst Hot Tub Hill area has electricity.

Each Yurt has a small solar panel which will provide enough electricity to charge mobile phones.  There are no plug sockets anywhere on site, the mobile phone charger points are USB ports.  Please note, charging anything or running equipment other than phones will drain your battery.

The Shepherd’s Hut & Pods will power any UK equipment just as it would at home.

Our booking durations are 2 or 3 nights minimum. If we do have any options for a one night stay during quieter periods, they will be added to the booking system. Please click the “Availability & Prices” link to view.  If there are no 1 night stays showing online then unfortunately we are unable to offer them at this time.

No, West Wood Glamping is a private independent business established to support the diversification of income for a small livestock farm business. It is open to everyone and is charged for by the tenant farmer not by the National Trust.

Our full Pod, Hut or Yurt inventory can be found below this section of Questions. The accommodations are usually very well equipped to save you having to bring full camping equipment.  Depending on National Restrictions for Covid we may need to remove some furnishings to keep our guests safe, please make sure that you read the Covid-19 info page before you travel to find out how we are currently operating.

All prices shown are per unit, regardless of how many people are staying.  Maximum numbers for each are; Hut – 2 guests max,  Pod – 4 guests maximum, Standard Yurt – 4 guests maximum, Large Yurt – 6 guests maximum.

The Yurt Village lies in the heart of the West Wood, which has been designated as the ‘adventure zone’ at National Trust Gibside. It is within easy walking distance of the low ropes challenge, Strawberry Castle adventure play area & the nature playscape.  By far the most popular children’s activity is den building, either on site or very close by in the large designated National Trust Gibside den making area!  Due to the Covid restrictions, some areas may be closed, please visit the National Trust website directly for full info prior to your stay.

Hot Tub Hill does not offer such freedom for children and we ask all visitors to remain on their own pitch and not to walk around the farmyard.

Should you wish to stray further afield, we are very well placed to explore the North East region.  Local attractions include Beamish Museum, Centre for Life, Discovery Museum, Hadrian’s Wall, Alnwick Castle, the beautiful coastline…… the list is far longer than I can write here!

All of the log burners are situated in the middle of the yurts with plenty of space around them. When in use they can get very hot, therefore we have supplied each Yurt with a fire guard to surround the log burners, as a safety precaution for use where children are staying in the Yurts. Regardless of this, you should ensure children are supervised while the log burners are in use. We take safety very seriously; therefore each Yurt is fitted with a smoke detector, carbon monoxide detector and fire extinguisher.

A Fire Kit is available to pre-book before your arrival, it generally lasts 1 night depending on useage.  It includes a bags of logs, a bucket of kindling and a sheet of firelighters. This can be booked on the Shop page of this website at a cost of £7.  If you need more supplies during your stay please just drop us a text to 07454734369.  Deliveries are made pre 10am daily only.

The interior of the Yurts are arranged as a traditional Mongolian Yurt would be, therefore it is one open space so the sleeping areas are not screened off.

Yurt Village – Toilets and showers are located at the utility block at the centre of the site. We have two “proper” flushing toilets, two hand basins and two steaming hot showers for use exclusively by our Yurt camping guests. Toilet rolls and hand soap are provided in the toilets.  You will need to bring your own toiletries and towels, as these are not provided on site. There is no additional charge for the toilet and shower facilities.

Shepherd’s Hut & Pods at Hot Tub Hill – You have your own private bathroom but will need to bring towels from home.

Our site is located at Cut Thorn Farm on the Gibside estate; you are already there, just in a private area. The main visitor entrance is located a picturesque 20 minute walk away, however you can be at the top of the Gibside estate in just 5 minutes.  There is no vehicular access to the estate, only by foot.

The Shepherd’s Hut & Pods benefits for parking for 2 cars right outside your garden.

The Yurt Village has a designated car park 100 yards off site.  You are able to drive your car into the Yurt Village whilst you unload or reload at the beginning and end of your stay. Once completed we ask that all cars are immediately removed from the Village.

You will have full access to your car during your stay, although we do request that you don’t drive back onto the site until you are packing up to travel home. This ensures that the Yurt Village is quiet for all guests, the grassed areas aren’t turned over and that most importantly, children are safe to play. We have limited car parking spaces and request that you bring no more than 1 car if you’re staying in a standard size Yurt or 2 cars if you have booked a large.

The Yurts are located in consecutive numbered order, with Yurt 1 being nearest the woodland gate and Yurt 6 nearest the car park. Yurts 2 and 4 are the large yurts, yurts 1/3/5/6 are the standard. Yurt 3 is located nearest to the washroom facilities at the centre of the site.

A map of the Village is shown on the Yurt Village page.

Yes we do.

Yurt Village – The Yurt Village is primarily aimed at families, whether this be for 1 Yurt or all 6. We do ask larger groups to please respect other guests on site by keeping noise levels respectful and sharing the communal facilities. The site has quiet time from 10pm.  Yurts cannot be booked as a group on our booking system, so please check availability for your party size online and then book each yurt individually.

Shepherd’s Hut & Pods- If the Hot Tub Hill area is booked as part of a group booking along with guests staying at the Yurt Village, we ask that the group gathers at the Yurt site, rather than at the Hut or Pods.  The farm steading is a quieter area and not suitable for group gatherings.

Yes we do. We ask that guests respect that we are a family friendly site with quiet time from 10pm at the Yurt Village or 9pm at Hot Tub Hill.

A £60.00 deposit per unit is required to confirm your booking. This deposit is payable via your card and is non-refundable apart from under our 2021 Covid guarantee.  Please see our Covid-19 info page for full detail.   Our 2022 season will return to non-refundable deposits and we would advise you to take out travel insurance.

Please note that we do not take payments over the phone but you will receive an email with a link that will enable you to pay your final balance via card.  You can pay your balance at any time prior to your stay, but it must be paid in full 7 days before your check in date during 2021 or 21 days prior to your stay during 2022.  Any balances not paid in full by this deadline will be at risk of cancellation with the deposit forfeit.

Yes, we sell disposable BBQ’s on our Shop page, or you may bring your own.  Please note, disposable BBQ’s must be placed on the flag stones provided, not on the wooden decking or the grassed areas.  Any burned decks will incur a damages fee.

As we’re based outdoors, we don’t have an official reception desk, you will self check in. You will be text your arrival info a couple of days prior to your stay with details of how to access your accommodation.  Please ensure that you have given us a valid mobile number we can use.  You can contact us on 07454 734 369 with any queries.  Check in is between 4pm to 9pm only, please do not arrive before this time as you will be unable to access the accommodation.

Please vacate the site by 10am latest on the morning of your departure. It’s important that guests adhere to this time as we often need to prepare the site for the next arrivals later that day.

For the Yurts, please place all of your rubbish in the bins provided at the centre of the site, fold up your futons and wash/put away any dishes. The majority of our guests leave their yurt as they found it. Please close and lock the door behind you as you leave.

For the Hut & Pods, please wash and dry your dishes, empty your rubbish & ash and leave the key in the door lock for us to find.

As the farm is a busy, working farm unit it is not possible to offer visitor access.  For Health & Safety, we ask that visitors do not walk into the farm area.  Several fields have marked walking routes through them which will be sign posted or maps can be collected from Visitor Services at the main entrance to Gibside.