FAQ’s

FAQ’s

Whilst we’re animal lovers, no, unfortunately we do not allow dogs to stay at West Wood (even well behaved ones!). We are located on a working farm with sheep and cattle and have our own dogs here.

The Shepherd’s Hut has a fridge but no, the yurts do not have fridges. However, each yurt has a cool box for guests to store food/drinks in throughout their stay. Fresh ice packs are provided on a daily basis at around 10am for use in the cool boxes. Please return your spent ice packs to the Belfast sink in the pot wash room in order that we can re-freeze them for you.

Our local store is only a 5 minute drive away, simply turn left at the end of our lane onto Fellside Road. After approximately 1.5 miles along the same road, there is a large CO-OP on your right hand side. A further 5 minutes down Fellside road will take you onto Whickham Front Street, with a large selection of restaurants, take-aways and bars.

We are extraordinarily lucky to feel as though you are staying in the middle of nowhere, whilst only being a 10 minute (4.5 mile) drive to the Metrocentre or 20 minutes (9 mile) to Newcastle city centre.

The Shepherd’s Hut is locked by a key, which will be waiting in the door on your arrival.  Each yurt has a three layer cover, which is very strong, to withstand unfavorable weather conditions. Each yurt has a lockable door; however we would advise that you leave any valuable items at home. The doors are locked via a number combination code, we would advise you to make a note of this at the start of your stay. Every yurt has a different combination code.

The Yurt Village at Woodland Glade is totally off grid whilst the Valley Views area has electricity.  Each Yurt has a small solar panel which will provide enough electricity to charge mobile phones.  There are no plug sockets anywhere on site, the mobile phone charger points are USB ports.  Please note, charging anything or running equipment other than phones will drain your battery.  The Shepherd’s Hut will power any UK equipment just as it would at home.

Our booking durations are 2 or 3 nights minimum. If we do have any options for a one night stay during quieter periods, they will be added to the booking system. Please click the “Availability & Prices” link to view.  If there are no 1 night stays showing online then unfortunately we are unable to offer them at this time.

No, West Wood Glamping is a private independent business established to support the diversification of income for a small livestock farm business. It is open to everyone and is charged for by the tenant farmer not by the National Trust.

Our full Hut or Yurt inventory can be found below this section of Questions. The accommodations are usually very well equipped to save you having to bring full camping equipment.  Depending on National Restrictions for Covid we may need to remove some furnishings to keep our guests safe, please make sure that you read the Covid-19 info page before you travel to find out how we are currently operating.

All prices shown are per unit, regardless of how many people are staying.  Maximum numbers for each are; Hut – 2 guests max, Standard Yurt – 4 guests maximum, Large Yurt – 6 guests maximum.

The Yurt Village at Woodland Glade lies in the heart of the West Wood, which has been designated as the ‘adventure zone’ at National Trust Gibside. It is within easy walking distance of the low ropes challenge, Strawberry Castle adventure play area & the nature playscape.  By far the most popular children’s activity is den building, either on site or very close by in the large designated National Trust Gibside den making area!  Due to the Covid restrictions, some areas may be closed, please visit the National Trust website directly for full info prior to your stay.

Should you wish to stray further afield, we are very well placed to explore the North East region.  Local attractions include Beamish Museum, Centre for Life, Discovery Museum, Hadrian’s Wall, Alnwick Castle, the beautiful coastline…… the list is far longer than I can write here!

All of the log burners are situated in the middle of the yurts with plenty of space around them. When in use they can get very hot, therefore we have supplied each yurt with a fire guard to surround the log burners, as a safety precaution for use where children are staying in the yurts. Regardless of this, you should ensure children are supervised while the log burners are in use. We take safety very seriously; therefore each yurt is fitted with a smoke detector, carbon monoxide detector and fire extinguisher.

A Fire Kit is available to pre-book before your arrival, it generally lasts 1 night depending on useage.  It includes a bags of logs, a bucket of kindling and a sheet of firelighters. This can be booked on the Shop page of this website at a cost of £7.  If you need more supplies during your stay please just drop us a text to 07454734369.  deliveries are made at 10am or 3pm daily.

The interior of the yurts are arranged as a traditional Mongolian yurt would be, therefore it is one open space so the sleeping areas are not screened off.

Yurt Village at Woodland Glade – Toilets and showers are located at the utility block at the centre of the site. We have two “proper” flushing toilets, two hand basins and two steaming hot showers for use exclusively by our Yurt camping guests. Toilet rolls and hand soap are provided in the toilets.  You will need to bring your own toiletries and towels, as these are not provided on site. There is no additional charge for the toilet and shower facilities.

Shepherd’s Hut at Valley Views – You have your own exclusive bathroom next to the Hut.

Our site is located at Cut Thorn Farm on the Gibside estate; you are already there, just in a private area. The main visitor entrance is located a picturesque 20 minute walk away, however you can be at the top of the Gibside estate in just 5 minutes.  There is no vehicular access to the estate, only by foot.

The Shepherd’s Hut benefits for parking for 2 cars right outside the walled garden.

The Yurt Village has a designated car park 100 yards off site.  You are able to drive your car into the Yurt Village whilst you unload or reload at the beginning and end of your stay. Once completed we ask that all cars are immediately removed from the Village.

You will have full access to your car during your stay, although we do request that you don’t drive back onto the site until you are packing up to travel home. This ensures that the Yurt Village is quiet for all guests, the grassed areas aren’t turned over and that most importantly, children are safe to play. We have limited car parking spaces and request that you bring no more than 1 car if you’re staying in a standard size yurt or 2 cars if you have booked a large.

The yurts are located in consecutive numbered order, with yurt 1 being nearest the woodland gate and yurt 6 nearest the car park. Yurts 2 and 4 are the large yurts, yurts 1/3/5/6 are the standard. Yurt 3 is located nearest to the washroom facilities at the centre of the site.

Yes we do.

Yurt Village – The Yurt Village is primarily aimed at families, whether this be for 1 Yurt or all 6. We do ask larger groups to please respect other guests on site by keeping noise levels respectful and sharing the communal facilities. The site has quiet time for 10pm.  Yurts cannot be booked as a group on our booking system, so please check availability for your party size online and then book each yurt individually.  Group sizes must only be for 2 Yurts, 3 Yurts or all 6.  We cannot accept bookings for 4 or 5 Yurts as this can be difficult for other guests on site.

Shepherd’s Hut – If the Hut is booked as part of a group booking along with guests staying at the Yurt Village, we ask that the group gathers at the Yurt site, rather than at the Hut.  The farm steading is a quieter area and the Hut is not suitable for groups.

Group bookings, a damage charge of £100 for each unit booked will be pre-authorised on the payment card used to make the bookings.  This will only be used should damages be found after check out.

Yes we do. We request that parties must book the full yurt site, 1/2/3/4/5/6 which will sleep a maximum of 28 guests. Alternatively half the site must be booked, either yurts 1/2/3 together or yurts 4/5/6 together, both sleeping a maximum of 14 guests. This means that a stag or hen do can take one half of the site, with families being located more peacefully on the other side. Please note that we do not accept stag or hen parties in any yurt formation outside of this. Noise can always cause an issue, so bare this in mind. If we feel the level is unacceptable you will be warned once. If the noise levels continue we reserve the right to ask you to leave the site. We provide a unique setting and hope our visitors can respect it.  The site has quiet time from 10pm.

A £60.00 deposit is required to confirm your booking. This deposit is payable via your card and is non-refundable apart from under Covid restrictions.  Please see our Covid-19 info page for full detail.   Please note that we do not take payments over the phone but you will receive an email with a link that will enable you to pay your final balance via card.  You can pay your balance at any time prior to your stay, but it must be paid in full 21 days before your check in date.  Any balances not paid in full by this deadline will be at risk of cancellation with the deposit forfeit.

Yes, we sell disposable BBQ’s on our Shop page, or you may bring your own.  Please note, disposable BBQ’s must be placed on the flag stones provided, not on the wooden decking or the grassed areas.  Any burned decks will incur a damages fee.

As we’re based outdoors, we don’t have an official reception desk, you will self check in. You will be text your arrival info a couple of days prior to your stay with details of how to access your accomodation.  Please ensure that you have given us a valid mobile number we can use.  You can contact us on 07454 734 369 with any queries.  Check in is between 4pm to 9pm only, please do not arrive before this time as you will be unable to access the Village.

Please vacate the site by 10am on the morning of your departure. It’s important that guests adhere to this time as we often need to prepare the site for the next arrivals later that day.  For the Yurts, please place all of your rubbish in the bins provided at the centre of the site, fold up your futons and wash/put away any dishes. The majority of our guests leave their yurt as they found it. Please close and lock the door behind you as you leave.  For the Hut, please wash and dry your dishes, empty your rubbish and leave the key in the door lock for us to find.

As the farm is a busy, working farm unit it is not possible to offer visitor access.  For Health & Safety, we ask that visitors do not walk into the farm area.  Several fields have marked walking routes through them which will be sign posted.